![]() YouTrack provides several default workflows that cover most general use cases, such as workflows that automatically assign an issue to a subsystem owner. The ability to customize your workflows to your team’s existing workflows is very powerful. We’re also going to support adding spent time, viewing VCS changes, adding video attachments, and creating tags to issues through the app. To facilitate this, we are planning to add Knowledge base access, Notification center, and an offline mode to the YouTrack Mobile app. Even customers who tend to use the desktop version of YouTrack are starting to use the YouTrack Mobile app for some of their tasks. The necessity to work with projects from our mobile devices has amplified the last year. Now we’re planning to add an embeddable form for incoming requests and begin covering typical helpdesk scenarios such as having external users and helpdesk agents. We have already started bringing in some of the essential functionality for that module already, including the built-in Knowledge base feature and the streamlined YouTrack Lite interface. We know that there are customers who have been waiting for this for a while, some of you since 2019. We are working on providing an out-of-the-box Helpdesk solution. YouTrack is often used as a helpdesk solution as it can be configured to support incoming mail requests. It will allow you to choose how you receive them: via YouTrack, in your email, or by getting a digest of the missed and unread notifications in your inbox. We plan for YouTrack Notification center to display a stream of all the notifications and reactions on your tasks and projects. ![]() Keeping updated about your projects is important, as is how you get the updates themselves. Notification center: one place for everything. We have been paying close attention to the issues there. There are numerous ways we use to get feedback and to listen to our customers, and, of course, there is our public tracker where people can make feature requests and vote on issues. We also believe that our customers should have the option of using the cloud service or a standalone installation, and we will be developing YouTrack InCloud and YouTrack Standalone in tandem, making all the features available, stable, and performant in both versions. We will continue to develop YouTrack to be a project management tool for every team. For them it may be crucial to have features such a Knowledge Base, monitoring and reports, time tracking, or workflow customization. Issues and projects are crucial for the daily work and collaboration of every team across an organization, and we’re committed to maintaining and continuing to develop the key extensibility and customizability we have.ĭifferent teams may expect different functionality from their project management tool. We try to strike a balance between the extensive features we use as software developers and accommodating the needs of other teams in the organization. The features we are considering include: Notification Center, out-of-the-box Helpdesk solution, Visual Workflow editor, enhanced Time Tracking, Interactive Gantt chart, and improvements for large-scale organizations.įirst and foremost, we are committed to supporting the core functionality of YouTrack. This input helps us understand the current trends in project management and what features we should focus on developing this year. We’re constantly looking into feedback from more than 50,000 teams that are using YouTrack. It’s the start of a new year, and what better time than now to tell you about the plans we have for it.
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